TERMS & CONDITIONS
Terms of Sale
THESE TERMS OF SALE (THESE "TERMS OF SALE") GOVERN YOUR PURCHASE OF ANY PRODUCT OFFERED BY GRANITE FIREFLY CANDLE COMPANY, LLC. (“GRANITE FIREFLY”, "US" or "WE") THROUGH WWW.GRANITEFIREFLY.COM (THE "SITE") OR (UNLESS OTHER TERMS OF SALE ARE EXPRESSLY AGREED BETWEEN THE PARTIES IN WRITING). PLEASE READ THESE TERMS OF SALE CAREFULLY. THEY CONTAIN VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED AND AGREED TO BE BOUND BY THESE TERMS OF SALE, WITHOUT LIMITATIONS OR QUALIFICATIONS OF ANY SORT. THESE TERMS OF SALE ARE SUBJECT TO MODIFICATION WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME IN OUR SOLE DISCRETION. YOU SHOULD PERIODICALLY REVIEW THESE TERMS OF SALE TO ENSURE THAT YOU REMAIN UP TO DATE ON ALL SUCH CHANGES.
Date Last Modified: August 22, 2022
Unless you and Granite Firefly have executed a separate written sales agreement, and unless such
separate agreement is referenced in your order, these Terms of Sale will govern our sale of products
Availability of our products and/or services is subject to change without notice. If a product is not in stock when you place your order, we will do our best to advise you when the product will be available. GraniteFirefly shall not be liable for any claims or damages arising in connection with products which are out of stock or otherwise unavailable. Granite Firefly reserves the right to discontinue the sale of any product or service at any time without notice to you or any other third party.
Prices shall be our published prices for the products or as otherwise quoted by us to you in writing. Unless otherwise specified by us, any written or electronic price quotes we may provide from time to time are valid only for the period of time specified in such quote. We reserve the right to increase the price for any product without notice to you (provided, that we will not increase prices for products which have been previously ordered by you but not yet shipped). We are not responsible for any errors on the Site. In the event a product is listed at an incorrect price due to typographical, photographic or technical error or error in pricing information received from our suppliers or manufacturers, we reserve the right to refuse or cancel any orders placed for that product listed at the incorrect price.
No Minimum Order
We do not require a minimum dollar amount for orders. The minimum quantity required may vary
between products. Promotions may require minimum dollar amounts or purchase quantities to qualify
for promotional pricing or products.
All prices are net of any sales, use, excise, value added and similar taxes imposed by any governmental authority regardless of how denominated; and any international shipping charges, brokers fees, consular fees and customs duties, which shall all be your sole responsibility. You shall pay all such taxes or charges. In the event (i) we are required to pay any taxes or other charges for which you are responsible, you shall promptly repay these amounts to us immediately upon receipt of our invoice, or (ii) we ship any product(s) internationally which have been pre-paid, we have the right to cause such product(s) to be returned or otherwise disposed of in the event you fail to pay any customs or duties required to be paid in accordance with the agreed-upon shipment terms.
If you or your organization is exempt from the payment of sales tax, you must submit the proper
documentation to us prior to placing your order to avoid collection of tax. We are unable to refund sales tax assessed on orders placed before your tax exemption paperwork is processed. Please allow 3 - 5 business days for processing your tax exemption paperwork. Upon processing your request, you will receive an email notification confirming future purchases will automatically be processed as exempt from sales tax.
While Granite Firefly may not currently collect sales or use tax in your state, your purchase is not
necessarily exempt from sales or use tax merely because it was purchased via the internet. Some states require purchasers in that state to file a sales and/or use tax return each year reporting all non-taxed purchases and to pay tax on those purchases. Many states require that a reseller pay tax on purchases made for consumption rather than resale. Any information about how your state collects taxes should be found on your state’s Department of Revenue website.
We accept payment by VISA, MasterCard, Discover, American Express and Paypal. Your credit card,
debit card or Paypal payment method will be charged at the time any order is placed. You agree to
address any and all product and transaction claims solely with us and not to initiate, under any set of
circumstances, charge refusals or charge-backs with credit card issuers, and you agree to indemnify us for any expenses or damages we may suffer on account of the initiation by you of any such charge refusal or charge-back.
Security When Ordering
We understand that online credit card security is of great concern to our customers. Therefore, when you enter your credit card number and billing information into our system, it is immediately and securely sent to our bank for verification. We never store our customers' credit card numbers in our system. In fact, we never see them. Secure Socket Layer (SSL) technology and Industry Standard Firewalls work together to ensure your privacy and to assist in protecting your personal data. We use SSL technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All forms requiring payment or personal information, within our website, are secured with SSL technology so your data stays safe and out of malicious hands. Our servers are protected by secure firewalls which are communication management servers specially designed to keep information secure and inaccessible by other Internet users. If you opt to save your credit card details at checkout. Your credit card details will be available when you return to shop with us, adding convenience while remaining secure.
Order characteristics such as size, weight and distance will determine the method for delivering your
order. Orders will ship via courier, parcel services or motor freight as selected by Customer at the time
the order is placed. Shipping fees are calculated per order and displayed to Customer prior to order
completion and collection of payment. All shipping fees are charged at the time the order is placed and are considered final.
If a shipping rate is quoted incorrectly due to typographical error or error in pricing information, we shall have the right to refuse, adjust or cancel the applicable order whether or not the order has been confirmed or whether or not payment has been remitted. We shall make every reasonable effort to meet your specified delivery date, but in no case shall we be liable to you if we are unable to meet such date.
It is your responsibility to provide accurate contact and shipping information. Additional shipping
charges may apply if we or the shipper is unable to contact you, or if you are not available to receive the shipped products, or if products are redirected at your request. In the event the delivery location is not entered correctly, we or the motor freight carrier will bill you directly for any additional shipping, handling or other fees.
Granite Firefly will not be held liable for shipments directed to an address other than the shipping address on the original order.
Granite Firefly does not prepare orders selected for pick up for shipping or transport via a third party.
Granite Firefly reserves the right to refuse delivery to a common carrier or other third party attempting to pick up an order on behalf of Customer.
Granite Firefly does not support the use of freight forwarding services. Customers engage freight
forwarders at their own risk. Granite Firefly will not complete or sign any documentation from freight
forwarding companies or forwarding agents.
Returns and Refunds
Granite Firefly offers a fifteen (15) day guarantee on all of our products. If the product is defective, we'll happily refund 100% of the purchase price and pay the return shipping. If the product is not defective and simply unwanted, we will accept the return refund for the full value of remaining sell-able product, but return-shipping costs will be the customers responsibility. To submit a return or report damaged or defective product for a refund, follow the instruction on the
Return and Replacement page.
Reselling by You
The products and services available on the Site are for personal and/or professional use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us without our express written permission. Granite Firefly reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of these Terms.
Unauthorized Use of Products
The products sold by us are not intended or authorized for use with any real-time application in which
failure of the products could create a situation where personal injury or death may occur. Our products, if not used correctly, can cause fires, injury or even death. Although candle care and burning instructions are displayed on every candle sold, you are ultimately responsible for ensuring that you are using all products purchased from us in a safe and appropriate manner.
Granite Firefly shall not be liable for any claims, damages or injuries caused by your negligence, the
misuse of any of our products or services by you or any third party to which you provide access to our
products, or any other damages or injuries arising out of your use of any of our products.
Limitation of Liability
NEITHER OF US SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF
PROFITS OR REVENUE, LOSS OF DATA, PROCUREMENT COSTS, OR BUSINESS INTERRUPTION
COSTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL WE BE LIABLE TO YOU FOR ANY DAMAGES IN EXCESS OF (X) THE PURCHASE PRICE OF THE PRODUCTS GIVING RISE TO SUCH CLAIM. The collective limitations on our liability under these Terms of Sale apply also to our suppliers who are intended beneficiaries of these limitations.
You agree not to export or re-export any product except in full compliance with the export control laws and regulations of the United States government, its departments and agencies, or import or re-export yany product except in full compliance of the laws of the jurisdiction into which, or from which, such product is being imported or re-exported.
You hereby recognize the intellectual property rights of Granite Firefly in its name, the Site and all other intellectual property owned by Granite Firefly. Included but not limited to, patents, patent applications, copyrights (including drawings, prints, manuals and specifications), trademarks and service marks (registered or unregistered) and applications thereof, "trade dress", and technical, proprietary and confidential information. You affirm that you are obtaining the products or services sold through the Site for use as intended. the purposes of developing one or more similar or derivative products or services that can be reasonably regarded as competitive with our offerings.
Compliance with Laws
Each of us agrees to comply with all laws and regulations applicable to our respective performance under these Terms of Sale and in the conduct of our business operations and to be responsible for obtaining any approvals or licenses necessary to maintain such compliance.
You may not assign these Terms of Sale, by operation of law or otherwise, without our prior written
consent. Any assignment attempted in violation of this provision shall be void and of no legal effect.
Representations and Warranties
You hereby represent and warrant that you have the authority to enter into this agreement, that these
These terms and conditions shall be governed and construed in accordance with the laws of the state of New Hampshire.
We agree to attempt to resolve any disputes amicably through our respective representatives. If, after
thirty (30) days we are unable to do so, then we each agree that any claim or controversy of any sort
relating to our agreement shall be determined by arbitration in Concord, New Hampshire before one
arbitrator. The arbitrator shall have no power to add to, delete from or modify these Terms of Sale. Each of us shall have the right to conduct discovery to which we would be entitled had the dispute been resolved in a state court of general jurisdiction. Judgment on the arbitrator's award may be entered in any court having jurisdiction. This clause shall not preclude either of us from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitrator may, as part of the award, allocate all or part of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys' fees of the prevailing party.
Nothing herein shall be deemed to limit or restrict our ability to sell products or services to, or otherwise work, with any other company, business or individual, including, without limitation, your direct competitors.
These Terms of Sale and the transaction specific terms of any order accepted by us in writing represent our entire agreement with respect to your order. No modification or amendment or waiver of rights will be effective except in a written document signed by both of us. Waiver of any breach or default will not constitute a waiver of any other right hereunder or any subsequent breach or default. We reserve the right to alter or change these Terms of Sale at any time with respect to future orders that you may place with us.
If any provision of these Terms of Sale are held illegal, unenforceable or in conflict with any law by a court of competent jurisdiction or arbitral tribunal, such provision shall be deemed severed from these Terms of Sale and the validity of the remainder of these Terms of Sale shall not be affected thereby.